Privacy Policy

At Story Star, we care deeply about your privacy.

This policy explains how we collect, use, and protect the personal information you share with us when visiting our website — www.mystorystar.co.uk — or purchasing one of our personalised books.

Information We Collect

We collect only what we need to create and deliver your child’s personalised story, such as:

Your name, email address and delivery details
Your child’s first name and (optional) other personalisation details you choose to include
Order and payment information (processed securely through our trusted payment provider)

How We Use Your Information

We use your information to:

Create and personalise your book
Process and deliver your order
Communicate with you about your purchase or support queries
Improve our website and customer experience

We never sell or rent your information to anyone.

How We Protect Your Data

Our website and checkout are hosted securely using encryption (SSL) to keep your information safe.

Only authorised team members have access to customer data, and we store it securely in line with UK GDPR requirements.

Like most websites, we use cookies to improve site performance and personalise your experience.

You can adjust or disable cookies at any time in your browser settings.

Your Rights

Under UK data protection law, you have the right to:

Access and receive a copy of the data we hold about you
Request that we correct or delete your data
Withdraw consent for marketing emails at any time

Updates

We may update this policy from time to time to reflect new regulations or improvements.

Any significant changes will be posted on this page with an updated date.

Returns & Replacements

Because each Story Star book is made uniquely for your child, we’re unable to accept returns or issue refunds once an order has been placed.

However, we want every story to arrive perfectly made and ready to treasure.

If your book arrives damaged, contains a printing error, or there’s any issue with your order, please contact us within 7 days of delivery and we’ll send you a replacement free of charge.

Your child’s story should always be as magical as promised.